Customer Care

Frequently Asked Questions

I have forgotten my user ID and/or password. How can I retrieve this information?

Reset your password here OR contact our Customer Care Representatives via phone, email, or live chat for assistance.

How do I access my subscriptions, online courses, or eBooks?

You can access your subscriptions at anytime by logging in to your MyEWI portal. You can access your Online Courses and eBooks from your MyEWI portal as well by selecting Education Products at the top.

I just added a new service, but it is not showing on my subscriber’s page.

When you activate a new subscription, you must log out and log back in to MyEWI in order for the subscription to populate on your screen. If after doing so, you still do not see your new subscription, please contact our Customer Care Representatives via phone, email, or live chat to ensure that your order was received.

How do I email an analyst?

You can send emails for the analysts to CustomerCare@elliottwave.com. Please send questions for analysts of the Pro Services to PSTeam@elliottwave.com. Please Note: Due to the volume of questions we receive, we are unable to answer every email, but we do our best to address common or frequent questions.

How does the Easy Pay Automatic Renewal work?

Easy Pay Automatic Renewal is provided for the convenience of our subscribers. Subscription services which are part of the Easy Pay program are automatically renewed 1 – 2 days prior to the listed renewal date. This not only helps to prevent any lapse in service; it allows ample time for you to be contacted should any billing issues arise which might cause your services to expire.

What payment methods do you accept?

We accept online payments from Visa, MasterCard, American Express, Discover, and Bitcoin through our online store. We also accept payment via PayPal, money order, bank wire, and check (drawn off a U.S. bank). If you would like to pay by any of these methods, please contact our Customer Care Representatives via phone, email, or live chat to place your order.

How do I change my credit card information

To update your credit card information, you may fax your credit card details to 770-536-2514. Please be sure to include your User ID and email address, and the new credit card number, expiration date and the security code from the back of the card. You may also contact our Customer Care Representatives via phone, email, or live chat for assistance.

How do I modify or cancel my current subscription services?

To modify or cancel your current subscriptions, contact our Customer Care Representatives via phone, email, or live chat. When you submit a modification or cancellation request via email, please verify that you receive a confirmation of your request within 48 hours. If you do not, please contact our Customer Care Representatives via phone, email, or live chat as soon as possible.

Do you offer refunds?

Unless specifically stated otherwise, all sales are final and non-refundable. If you cancel a service that is billed monthly, access will continue through the scheduled end date, after which you will no longer be billed. As a courtesy, previous payments for longer-term subscriptions may be shifted to other subscriptions or products.

Can I share my products and services with others?

Products and services are for your personal use only. Distribution to others, even within an organization, is not permitted. We have reasonable prices for site licenses, which are based on per-person rates. To inquire about a site license, contact customercare@elliottwave.com.